• Home
  • Refund and Returns Policy

Cancellation and Refund Policy for Retail Business Services Co.,Ltd. (ThaiVanRent.com)

At Retail Business Services Co.,Ltd. (ThaiVanRent.com), we understand that plans can change, and we strive to be as flexible as possible. This cancellation policy explains how cancellations are handled for our van rental services.

Cancellation Terms

How to Cancel

To cancel your reservation, please contact us at Call Center: +66 99 129 5899, Whatapp: +66 99 129 5899, Line ID: THAITOURISMGUIDE, info@thaivanrent.com or through your account on our website. Cancellations are not considered final until confirmed by a representative of Retail Business Services Co.,Ltd. (ThaiVanRent.com).

Cancellation Fees

  • More than 3 days before rental: Full refund.
  • At least 48 hours prior before rental: 20% of the total reservation cost will be charged.
  • Less than 1 days before rental: No refund available.


In certain circumstances, we may be able to offer more flexibility. These exceptions will be evaluated on a case-by-case basis.

Last-Minute Bookings

Reservations made less than 2 days before the rental date are immediately non-refundable.


Failure to pick up the vehicle at the agreed-upon time without prior cancellation will result in a no-show, and the full reservation cost will be charged.


Refunds will be processed to the original method of payment within 3 business days.

Modifications to Reservation

Changes to your reservation (e.g., dates, times) are subject to availability and may incur additional charges.

Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), we will work with you to reschedule or refund your reservation as appropriate.

Policy Updates

We reserve the right to update or change our cancellation policy at any time. The latest version will always be posted on our website.

Contact Information

For any questions or additional information about our cancellation policy, please contact us at:

Retail Business Services Co.,Ltd. (ThaiVanRent.com)

99/76 SOI Suphaphong1, Nongbon, Prawet, Bangkok, Thailand, 10250

Call Center: +66 99 129 5899

Whatapp: +66 99 129 5899


Email address: info@thaivanrent.com